Working as a Consultant: "They" vs "We" in Talking to the Customer’s Customer

​In our last article, we shared the importance of distinguishing between “I” and “We” when consulting for a company.  When you’re speaking to your customer/client, you want to be sure to use “you”.  Why?  In a nutshell, it’s not your company, it’s not your business, and it’s not your end goal.  So, in those situations, it is important to say “you”.  “You” should be focused on this because, at the end of the day, “you” do need to do this stuff not “me”.  This is not my company, it is yours. Now that we’re wrapped up in pronouns, what about when you talk to the customer’s customer as a consultant?

  • 4 November 2015
  • Author: James Nagy
  • Number of views: 1478
Software and Web Design: Put Yourself in Your Customer's Customer's Place

Recently, we had a client come to us in trouble.  Long story short, this was a customer who had come to us previously asking us to build her a website.  We talked over what she wanted, drummed up a proposal, and sent it over to her.  Great, fine, totally on board.  However, then she started talking to another company who promised to do the same job for much cheaper.  She went with them, the site was designed and up and running, and she was not happy with it.  She came back to us needing help.

  • 31 December 2014
  • Author: James Nagy
  • Number of views: 2639
Adventures in Bad Customer Experience AND Bad User Experience – Part Two.

When I last left you I was being sent across town to start all over in picking out my phone.  Unhappy newborn and two year old in tow, we trekked to the other side of town in hopes of getting this ordeal over with.  When we arrived at the next T Mobile store (at about 2 hours before closing) there were only two other customers in the whole store, so I had high hopes for a speedy visit.  My high expectations keep leaving me disappointed in these situations...

iOS 8 "Healthbook" and Things SIRI Should Do...

I was talking with SIRI the other day, I asked Siri to remind me to take a medication twice a day –every 12 hours. SIRI’s response? No. Well, basically SIRI told me that it was too often/too much to remind me every 12 hours indefinitely. So that got me thinking. What should SIRI be able to do?

  • 12 February 2014
  • Author: James Nagy
  • Number of views: 2557
Getting My Feet Wet in Paid Advertising

Alright, I promised I’d be back Monday with the results I’ve had so far with my Twitter and Facebook paid advertising campaigns.  Well, here I am.  Let’s lay it out by social network and start at the beginning.

Top 5 UI/UX Annoyances That Make Me Nuts

I think it’s time to air a few grievances on the UI/UX front.  While I’m all about great usability and design, I’ve got to say –there has been more than one occasion when I’ve found myself wishing I could bash certain electronic devices against the wall.  The instances vary.  Sometimes I’m trying to figure out how to use a new app or I’m poking around a new website and have given up altogether.  Other times, I’m helping a toddler doodle on an app designed for a toddler and find myself questioning my own intelligence as a grown human being.  Whatever the case, I’ve got some complaints.  There are a few too many repeat offenders on my list.  I’ll share mine with you, maybe it will be cathartic enough to stop me from chucking all things with a power source out the second story window –no promises.

  • 21 January 2014
  • Author: James Nagy
  • Number of views: 3558
Custom Software Solutions - Wireframes
It is now on to my favorite phase in the process –wireframes. This is where things begin to take shape and you can start to see what, whatever it is that you are building, is going to look like. I like to use analogies, so picture this if you will: Think of a wireframe design just like walking through the new house you are having built when just the studs are up. You can begin to see room designs, layouts, sizes, etc. In your new home, you begin to see navigation –this is what I will see from the front door, this is what the view from the kitchen will be, this is how many steps from the master bed room to the nursery that it really is. Prototypes only get you so far, like new home blueprints, but wireframes really give the project some life.
  • 6 May 2013
  • Author: James Nagy
  • Number of views: 3554
Custom Software Solutions - Prototyping
The next step in developing custom software applications, following the requirements / initial engagement phase, is prototyping. I have been involved in prototyping sessions that have lasted anywhere from a half day session of single concepts to many month marathon sessions fleshing out complex concepts from user login to backend reporting processes. This is neither a phase that should be ignored nor a place to trim some cost and time out of a project. The better and more complete your prototype is the easier it will be downstream when you get to development.
  • 24 April 2013
  • Author: James Nagy
  • Number of views: 3304
Custom Software Solutions: Requirements / Initial Engagement 2
The Requirements / Initial Engagement phase is not through quite yet.  You can check out the first half of this phase: here if you missed out.  Following the initial engagement session, it is important to digest all the ideas that were presented. Take those ideas and document them into a long-term product roadmap.
  • 10 April 2013
  • Author: James Nagy
  • Number of views: 3233
Automotive Industry Solutions
We are introducing our Automotive Industry Solutions page today.  By using expertise in Software Development, Business Development, and Executive Business Management, Jim was able to apply those practices unto a whole new field.   Diving into the automotive industry was an entirely new venture that shows the possibilities of combining efforts to think up custom made solutions for your own business.  Visit our new Automotive Industry Solutions page: here – to learn about the processes used to execute the transformation into the organized, successful, well-structured team that it became.
  • 7 March 2013
  • Author: James Nagy
  • Number of views: 3397

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«July 2017»

Consultants: The Importance of Being an Expert

​As a consultant, you’ll run into situations nearly daily where you are meeting new people who want to hear about what you do. I get questions regularly on topics that I consult on. Many times these conversations come up on the spot and out of a normal business environment.  So, what do you do when you’re approached, totally unprepared, and you have to talk about your business out of the blue? Do you know your business well enough that you can stop whatever you’re doing and come up with an intelligent informed conversation? As a consultant, this is a must.
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