How to Respond When Your Complaint is Addressed
A few weeks ago, I shared with you a story about an awful customer service issue and an awful customer experience I had. I shared this experience with our readers and tagged in the two companies that the experience was with: TMobile and Samsung. You can find those articles here and here. Being a part of a business that talks about customer experience, technology, and everything in between –I figured this was a great example of an article that would be beneficial to our readers. Did I have an end game? No, not really at all. However, people take to social media and the internet in general every day to make a complaint about a business or product. So what happens, as was the case with Samsung, when one of those companies actually reaches out and addresses your complaint? How should you respond when your complaint is addressed?
  • 29 October 2014
  • Author: James Nagy
  • Number of views: 2132
What's Next?

As of now, we have two Facebook contests under our belt.  Both have come with their share of pains and both have taught us a few lessons to use moving forward.  The question now is - what's next?


What I've Learned About Running a Facebook Contest That Requires Participation

So, our latest Facebook contest has wrapped.  Winners have been chosen, newsletter has been renamed, prizes have been sent out.  So I'd like to take a minute and reflect back on what I've learned about this specific kind of Facebook contest.


Our Contest Winners!

We have chosen the winners of our contest and a new name for our newsletter!  The new name for our newsletter is “The Tech Talk”.  Allyson Cook of Clayton, NC is our grand prize winner of the $100 Visa Gift Card giveaway for renaming the newsletter. We had a few similar entries to the grand prize winner, but only one entry of “The Tech Talk”.  Our randomly selected winner of our $50 Visa Gift Card giveaway is Maria Gentry of Asheville, NC.  


Boosting Engagement: Not What I'd Call a Homerun

Well, it's been a long few weeks running this last Facebook contest and trying to boost engagement on our Facebook page.  And by "a long few weeks" I mean "equivalent to pulling teeth".  My whole goal was to get people talking and instead I've received a lot of radio silence.  I will say that there have been a few occasional extra 'likes' here or there and a random comment thrown in once a week or so, but that's about it.


Picking a Contest Winner
Alright, our contest is over and we've narrowed it down to our top 5 favorite submissions.  We're looking for your feedback to make our decision on the grand prize winner!
Looking for Feedback and Engagement

Well, the submission portion of our Facebook contest has officially closed.  We asked followers to submit their ideas to rename our weekly newsletter and we received about 150 ideas.  Now it's time for us to narrow it down to our top 5 and decide which suggestion is our grand prize winner!


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Consultants: The Importance of Being an Expert

​As a consultant, you’ll run into situations nearly daily where you are meeting new people who want to hear about what you do. I get questions regularly on topics that I consult on. Many times these conversations come up on the spot and out of a normal business environment.  So, what do you do when you’re approached, totally unprepared, and you have to talk about your business out of the blue? Do you know your business well enough that you can stop whatever you’re doing and come up with an intelligent informed conversation? As a consultant, this is a must.
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