The Value of the Retrospective Meeting

The Value of the Retrospective Meeting

The retrospective meeting is one that everyone thinks they want, but often times people don’t actually do.  It’s extremely important though, after you do something big, to pull everyone back together and ask, “What worked well? What needs improvement? What should we never do again?” The difficult part to having a retrospective meeting is doing it in a way that really stresses that the point of the meeting is to grow and improve and not to blame.

We see different types of retrospective meetings across multiple professional fields. In the healthcare world, they call them M&M – morbidity and mortality. When you’re a resident, every week you have to bring the thing you messed up on and present it so everyone can learn from it. “Look I did wrong and how can we learn from this?” They then rip you apart on it. In the business world, particularly software development, retrospectives are much different.

You cannot have an effective retrospective meeting if people are afraid to speak up and talk about issues.  We aren’t pointing fingers; we are looking to improve.  You have to approach it in a way that stresses the idea of having people park their buses so no one gets thrown under them. Each person needs to find a constructive way to say, “So and so needs to do a better job.” or “We need help in this department.” If you want to get people to speak up, you have to make it feel like a safe and productive space to do so.

Find constructive ways to identify problems and issues. There are a variety of approaches to this.  You can use the post it note method, where each person is required to write down three things that need improvement. Then each person will have to read their thoughts aloud. You can have people submit thoughts anonymously. It’s all about continued improvement and it is an extremely important part of the development process. Looking back is a perfect way to find out things that have gone wrong so far and to identify actions for improvement moving forward.

The three main questions you want reflected on are: What have we done that has worked well for us? What have we done that has not worked out well? What actions can we take moving forward to improve? Once people feel comfortable sharing their thoughts, you can generate some great insights.  A good approach is discussing successes and also issues that came up.  Decide what to do by coming up with ways to remedy the issues instead of assigning blame. Create goals and tasks that can help these to not become issues again in the future.

Retrospective meetings like this should include everyone from IT to QA to marketing to training and everyone in between. The whole business unit has to be present to have a true retrospective. Otherwise, you’re excluding perspectives that may have valuable insights. Every different part of the business unit has a unique perspective on a project. The feedback is important to hear. Outside perspectives are important to consider.

What do you think the value of a retrospective meeting is? Is it possible to have an effective meeting where people interact without pointing fingers? Any tips to a successful retrospective? Comment below!

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  • 5 June 2017
  • Author: James Nagy
  • Number of views: 260
James Nagy

James NagyJames Nagy

Need a consultant today? How can I help? As Co-Founder and Managing Partner of J&S Tech Designs I have nearly three decades of experience and expertise to share with you to help your business, product, or idea thrive. If you like this article, please sign up in the “stay informed” section!

Other posts by James Nagy

Full biography

Full biography

James Nagy is managing partner and co-founder of J&S Tech Designs - a business consulting organization that specializes in providing software and website design, development, and management expertise to organizations. He is also Managing Director and one of four co-founders of Sprocket Websites, Inc. and Chief Executive Office and one of four co-founding members of Clinical Collaboration Software, LLC.

James has over twenty-five years of experience in the information technology field, spending twenty years in software development, sixteen years in executive management and the last six years as a serial entrepreneur launching and running several successful technology organizations.

Throughout his career he has led companies, divisions, departments and teams to successful outcomes. He has executed process reengineering within organizations that were struggling to produce. He has provided strategic vision and organization planning in situations that needed direction. He has built complex systems in several unique marketplaces that required thorough knowledge and expertise to be successful. It is his passion for excellence and desire for success that has enabled him to meet the challenges presented and continue to exceed expectations.

James’ passion for delivering innovative solutions and creative strategies enabled him to develop strong business foundations for long-term success. He is an active member of the Conejo Valley Chamber of Commerce, the North of the River Chamber of Commerce and the Naperville Area Chamber of Commerce where he served on several teams, advisory committees, and legislative groups. He is a founding member of the Chicago Area DotNetNuke Users Group that has held several large, successful Website design and development events. James has donated time, money and expertise to many volunteer, fundraising and charitable organizations like KidsMatter of Naperville, The Naperville Film Festival, Summer Place Theatre, TEDxNaperville, Neuqua Valley High School Senior Spectacular and many others.

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