When should you engage with a Retail Operations Consultant?

When should you engage with a Retail Operations Consultant?

Sometimes you need a little help to make some positive changes

In successful retailing, it is essential to have effective and efficient retail operations. It is necessary, at times, to seek outside consultants in order to ensure the successful delivery of a product or service to customers at the final retail location. Retail Operations Consultants are able to help support clients with extensive retail operational experience, knowledge, and skill sets. But why would I want to work with a consultant?

Consultants can work with your retail organization to help develop the following:

  • Fundamentals: The fundamentals are the first basic steps taken toward successful retailing. These steps include:
    1. Team Building / Developing – This step is important to get your organization running as a successful unit. Developing a team that is positive, dedicated, and educated on tasks is essential in having an end result that flourishes.
    2. Location Selection – Retail Operations Consultants can help to choose a location that works for your individual business. It is important, at times, to get an outsiders perspective. Location selection is an essential fundamental step and having an expert weigh in is sometimes exactly what is necessary.
    3. Presentation – Especially in a retail setting, presentation is key. Consultants can help to make sure that you are setting an appropriate presentation for your clients and customers. This includes: the retail format, utilizing space management, addressing stock issues, and focusing on visual presentation.
  • Inventory Management – Helping manage inventory issues is an important component of retail operations consulting. With plans, software, and programs – consultants can work to organize inventory management in a new way.
  • Customer Engagement – As a retail business, you are well aware of how important customer engagement can be. Consultants offer fresh approaches to customer engagement and new plans for maintaining those connections. Consultants can also offer expertise on the degree of selling needed and offer product or service knowledge where necessary.
  • Technology – From running a successful website to staying up to date with social media to introducing software programs that can help your organization run more smoothly, consultants may offer a more thorough and understandable technology approach. When correctly applied, technology can dramatically improve interactivity and customer engagement.

Using a retail operations consultant can be extremely beneficial in helping your business to thrive. Here at J&S, we do just that. Recently, we researched, evaluated, recommended and selected a new point-of-sale application for a busy retail establishment. We achieved advanced certification and performed user and technical training during the application implementation.

We also, helped a niche-market pet goods store completely overhaul their retail operations. We started by evaluating the store’s existing business environment via a SWOT analysis, including business owner interviews and industry research. We then developed specific business and marketing plans, making significant recommendations for change. We subsequently managed all aspects of the change process, from new location selection to information technology, organizational structure and staff, store layout and merchandising, and traditional and internet marketing. As a result of our efforts, toot traffic has skyrocketed, from 20 people a year to 200 people a day, and from $10,000 yearly sales to over $20,000 per month! Following the successful re-open of the store, we continue to manage the business’ internet presence and marketing strategy.

Our successes translate into your future success. We would love to help you make the right retail strategy decisions that will save you both time and money.

What things would you like to know more about before engaging with a Retail Business Consultant? Do you think technology could help you reach or retain new customers? What social media platforms are you currently working with?

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  • 30 January 2013
  • Author: James Nagy
  • Number of views: 4083
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James Nagy

James NagyJames Nagy

Need a consultant today? How can I help? As Co-Founder and Managing Partner of J&S Tech Designs I have nearly three decades of experience and expertise to share with you to help your business, product, or idea thrive. If you like this article, please sign up in the “stay informed” section!

Other posts by James Nagy

Full biography

Full biography

James Nagy is managing partner and co-founder of J&S Tech Designs - a business consulting organization that specializes in providing software and website design, development, and management expertise to organizations. He is also Managing Director and one of four co-founders of Sprocket Websites, Inc. and Chief Executive Office and one of four co-founding members of Clinical Collaboration Software, LLC.

James has over twenty-five years of experience in the information technology field, spending twenty years in software development, sixteen years in executive management and the last six years as a serial entrepreneur launching and running several successful technology organizations.

Throughout his career he has led companies, divisions, departments and teams to successful outcomes. He has executed process reengineering within organizations that were struggling to produce. He has provided strategic vision and organization planning in situations that needed direction. He has built complex systems in several unique marketplaces that required thorough knowledge and expertise to be successful. It is his passion for excellence and desire for success that has enabled him to meet the challenges presented and continue to exceed expectations.

James’ passion for delivering innovative solutions and creative strategies enabled him to develop strong business foundations for long-term success. He is an active member of the Conejo Valley Chamber of Commerce, the North of the River Chamber of Commerce and the Naperville Area Chamber of Commerce where he served on several teams, advisory committees, and legislative groups. He is a founding member of the Chicago Area DotNetNuke Users Group that has held several large, successful Website design and development events. James has donated time, money and expertise to many volunteer, fundraising and charitable organizations like KidsMatter of Naperville, The Naperville Film Festival, Summer Place Theatre, TEDxNaperville, Neuqua Valley High School Senior Spectacular and many others.

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