A few weeks ago, I wrote a two part article series about my user experience with both T Mobile and Samsung (Here are: Part One and Part Two). I tagged both companies in the post and wanted to take a moment and thank Samsung for reaching out to me for help. To be completely honest, I’ve spent entirely too much time on the phone dealing with this whole issue and I am not really interested in investing any more time into it. I found a few hacks online that have worked to fix my issues with the phone for the time being. I do truly appreciate you taking the time to reach out though. It goes a long way to assuring this customer that you care about my experience. If I have any future issues, I’ll be sure to reach out again. Thanks for taking the time to respond.
Also, from this experience. I encourage the masses out there to contact the phone manufacturer (ie Samsung) instead of the cell phone company (T Mobile) – I’ve had much better experience this way. They seem more helpful for sure.
