How Not to do Business – Hotel Charges Guests $500 Fine for Negative Online Reviews

Posted by James Nagy | Aug 4, 2014 | Marketing | 0 |

Well, that’s one way to do it. The Union Street Guest House in New York has started an internet uproar after its policy to fine wedding parties $500 for each bad online review goes viral. Here’s an idea: instead of trying to track every single person’s online use from every single wedding party -how about rethinking the level of service you provide?

According to CNET:

“Union Street laid out an unusual policy notifying wedding parties that any bad online review posted by a guest will prompt the hotel to hold back $500 of the couple’s deposit. So, if Uncle Frank attended your wedding there, didn’t like the facilities, and complained on Yelp, it could cost you a lot of money. The hotel said it would refund the money if the bad review is removed.”

Read about this outrageous policy on CNET.

I think that this is definitely bad business, but maybe not everyone agrees. What are your thoughts?

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James Nagy

GPT Introducing James Nagy, the strategic powerhouse behind J&S Tech Designs, where his three decades of technological expertise and business acumen converge to foster unparalleled growth for clients. As the founder, James leads with a visionary approach, harnessing the latest in tech to supercharge aspects of sales, marketing, and product development for a diverse clientele eager to ascend to new heights. James's foresight in identifying transformative market trends has cemented his status as a trusted consultant, offering not just advice but tangible, groundbreaking strategies. His leadership at J&S Tech Designs is marked by a portfolio of success stories, including collaborations with industry titans like ALLDATA and AutoZone, showcasing the firm's capability to deliver top-tier solutions. Beyond his professional pursuits, James is deeply involved in enriching the tech community and broader networks, illustrating his commitment to collective growth and innovation. With interests that span from the intrigue of science fiction to the art of wine tasting, James infuses his work with a breadth of perspective and creativity. Engage with J&S Tech Designs for a partnership where formal meets fascinating—led by James Nagy, a leader who not only anticipates the future of technology but is also shaping it, one successful project at a time.